Belly Bless Kitchen
Terms
These terms cover pre-orders and catering from Belly Bless Kitchen, a home kitchen in Eastbourne. By placing an order you agree to them. If anything here isn’t clear, message us before you order.
How pre-orders work
- We cook one drop a week. Pre-orders open and close at the times shown on the website, and the delivery day and time are shown before you pay.
- We make a limited number of boxes each week. When they’re gone, the box shows as sold out.
- When you order, you’ll get an email saying we’ve received it. Your order is confirmed when Jade confirms it, and you’ll get an email when that happens. If we can’t take your order for any reason, we’ll tell you and refund you in full.
Prices and payment
- Prices are in pounds sterling and include everything except delivery, which is shown at checkout before you pay.
- You pay by card (or Apple Pay / Google Pay) when you place your order. Payments are handled securely by Stripe. We never see or store your full card details.
Delivery
- We deliver to the postcode areas listed at checkout, on the delivery day and within the time window shown. If your postcode isn’t covered, checkout will tell you before you pay.
- Please make sure someone is in to take the food. It’s fresh food, so we can’t leave it unattended unless you’ve asked us to and told us where.
- If we can’t reach you or nobody is in, we’ll try to call you. If we still can’t deliver, we can’t offer a refund, because the food has been cooked for you.
- If something stops us delivering (for example illness or severe weather), we’ll contact you and either arrange another time or refund you in full.
Changes and cancellations
- You can change or cancel your order for a full refund until pre-orders close for that week. Just reply to your order email or message us.
- After pre-orders close, we buy the ingredients and cook to order, so we can’t refund cancellations. Because our food is perishable and made to order, the usual 14-day cancellation right for online purchases doesn’t apply.
If something’s not right
If anything is missing or not as it should be, please tell us the same day, with a photo if you can. We’ll put it right with a replacement, a refund for the affected item, or a credit on your next order. This doesn’t affect your legal rights.
Allergies and food safety
- Everything is cooked in our home kitchen, which also handles the 14 major allergens. We take care, but we can’t guarantee any dish is free from allergens or traces of them.
- Allergen details for each dish are on our allergen information page. Please tell us about any allergies when you order. If you’re unsure, message us before ordering.
- Food arrives chilled. Refrigerate it as soon as it arrives and follow the storage and reheating instructions that come with your order. Always reheat until piping hot.
Catering
- Catering prices on the website are estimates. We’ll confirm the menu, numbers and final price with you in writing.
- Your date is booked once the deposit shown in your quote is paid. We’ll agree the balance date and cancellation terms with you when we book you in.
Our responsibility to you
We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill. We aren’t responsible for losses that weren’t foreseeable, or for business losses. Nothing here limits our liability for death or personal injury caused by our negligence, or anything else that can’t be limited by law.
The legal bit
These terms are governed by the law of England and Wales. We may update them from time to time. The version on the website when you place your order is the one that applies.
Contact
Belly Bless Kitchen, Eastbourne. Email bellyblesskitcheneastbourne@gmail.com.